Your questions, answered
Everything you need to know about our Braided Cod Skin Sticks and the rest of our natural chews.
About our chews
What makes Fidelis chews different?
Many chews are imported and sun-dried, bleached or coloured. Ours are made in our own factory from carefully selected, traceable animal parts, and gently air-dried using our modern take on centuries-old meat preservation techniques.
There's no sugar, corn, wheat, soya, dyes, bleaching agents, preservatives, meat meals or other fillers, just the natural ingredient.
What are they made from?
Almost every chew is a single natural ingredient, such as 100% beef, venison, duck or cod skin. The exact ingredients and nutritional analysis are listed on each product page.
Are they treated rawhide?
No. Our chews are natural and untreated. For example, our Simply Beef Sticks are made from real beef and natural beef hide, not treated rawhide, and our beef ears are never bleached or coloured.
Why do some chews smell?
Natural chews have a natural smell. Our gentle drying process keeps it to a mild, farmyard scent, much less than sun-dried chews, which can ferment as they dry slowly.
Why does my chew look different from the photo?
Every chew is a natural product, so the size, shape and colour vary from piece to piece. That's a sign it hasn't been processed into a uniform shape.
Choosing a chew
Which chew is right for my dog?
It depends on how your dog likes to chew:
Long-lasting: bully pizzle sticks, Simply Beef Sticks and venison shoulder bones.
Crunchy: beef ears, pig ears, trachea tubes and duck necks.
Lighter and softer: beef lung, tripe and cod skin sticks.
Always choose a size that suits your dog, so they can't swallow it whole.
Which chews suit sensitive dogs?
Our chews are single-ingredient and free from grains, artificial additives and preservatives, so it's easy to avoid a protein your dog reacts to. Duck, venison, rabbit and cod skin are good options if your dog is sensitive to beef or pork.
If your dog has a diagnosed allergy or medical condition, check with your vet first.
Are they suitable for puppies?
Many of our chews are suitable for puppies from 12 weeks. Check the product page for each chew, and choose softer, smaller chews for young puppies while their teeth develop.
What do "Standard" and "Monster" mean?
Our bully pizzle sticks come in two thicknesses. Standard suits most dogs, while Monster is thicker and longer-lasting, ideal for bigger dogs and keen chewers.
Feeding & safety
Why are chews good for my dog?
Chewing satisfies your dog's natural urge to chew, strengthens chewing muscles and helps keep them calm and occupied. Firm chews can also help reduce plaque as part of your dog's dental care.
Many of our chews are naturally rich in protein and collagen, which supports joints, skin and coat.
How many chews can my dog have?
Chews are a treat, not a meal. Count them as part of your dog's daily food, and feed a little less at mealtimes on days they have a larger chew, so they don't put on weight.
Do I need to supervise my dog?
Yes, always. Stay with your dog while they chew, make sure fresh water is available, and take away small end pieces that could be swallowed.
Our Booster Chew Control holds many long chews firmly in place and can help you manage those last small pieces.
How should I store chews?
Keep them in a cool, dry place away from direct sunlight. Our chews come in resealable bags, so you can lock in the freshness between treats.
Ordering & delivery
How much is delivery?
Free standard UK delivery on orders over £49 (2–4 working days). Under £49, standard delivery is £4.99. Express (1–2 working days) is £7.99, or £3.99 on orders over £49.
Order by 2pm, Monday to Friday, and we aim to dispatch the same day. We deliver across the whole UK, including the Scottish Highlands, Scottish Islands and Channel Islands, with no extra charge.
Can I return my order?
You can cancel within 14 days of receiving your order. For health and hygiene reasons, chews must be unopened in their sealed packaging. If anything arrives faulty or damaged, get in touch and we'll put it right.
Still have a question?
Browse our full FAQs, or email us at hello@fidelisdog.co.uk.
Shop our natural chews
Single-ingredient chews, gently air-dried in our own factory with nothing added.
“No more digestive problems, itching, or paw licking – the FIDELIS frozen Fresh Menus provide your dog with high-quality ingredients, optimal digestibility, and all-natural nutrients for an active and healthy life. Thanks to gentle steam cooking followed by shock freezing, quality, flavor, and vitamins are perfectly preserved – completely without preservatives, flavor enhancers, or attractants. This way, your dog always gets a truly fresh and natural meal.”
Anita Kröger, Veterinarian